The MacBook and MacBook Pro models have not been released from specific issues in the past few years, which is why we decided to make this article in which we report the flaws found in specific cases, relevant to their launch date.
Problems arise back in both the MacBook 2015 and the 2016 MacBook Pro models, and although the main complaint relates to the dual family keyboard, the owners of the MacBook Pro also had a batch of models that still had to deal with the extra issue to get on your board.
Note: Apple introduced the new 16-inch MacBook Pro last November that fixes the issue of MacBook keyboards. It is expected that this new technology change will be added to the MacBook Pro 13 and MacBook Air throughout the first half of 2020.
The new keyboard is based on the Magic keyboard you can find on the iMac. It uses a scissors-like switch, instead of a butterfly-type mode that caused so many problems until it had to release a full keyboard when a single key was locked.
What's the matter with the MacBook keyboard?
It was at the end of 2018 when Apple acknowledged that the problem existed with the design of the MacBook and MacBook Pro keyboard, so much so that it offered free repair to affected customers. More information about the repair service program here.
Probably the problem with the largest keyboard impact, since it affected MacBook and MacBook Pro users since the end of 2016. In fact, this problem has reached the point of The Change.org organization collects signatures of those affected with different requirements for unity.
The design of the MacBook Pro keyboard comes with significant changes to solve this problem permanently. When IFixI made its standard disassembly, they noticed that Apple had stripped the butterfly-shaped butterbuttons with silicone.
Apple's idea was to protect the dust and certain crumblike bodies from connecting its path. So, the new design comes from a patent that Apple would sign up for in March 2018.
Apple says the new keyboard design solves once for the problems associated with keyboards that opened the era of butterfly buttons. This third generation of machines has already been extended to all new models, making the pulsation quiet.
Problem with MacBook Pro keyboard
Problems associated with the MacBook Pro keyboard go back to the 2016 models. Since then, various users have reported problems with keys in the form of duplicate characters, or simply, inactive buttons.
There are also cases where the buttons stop working. In extreme cases, users found that the spacebar of their MacBook Pro, or a small key
At the end of 2018, Apple acknowledged that the issue exists in certain cases and began providing free access to all affected parties. Three cases filed in this case already have a collection of more than 31,000 signatures of affected users.
The petition suggests that Apple should not only fix affected computers, but that the MacBook Pro keyboard released since the end of 2016 should be replaced by new keys.
The first of these new versions of the MacBook Pro was announced in November 2019, so the 16-inch MacBook Pro is a definite development for recent generations of computers. It's free to write, provide the flexibility of a sharp key and eliminate the complex structure of the butterfly's path.
List of Mac computers affected by keyboard problem
Apple lists the following models of laptops that might be affected:
- MacBook (Retina, 12 inches, early 2015)
- MacBook (Retina, 12 inches, early 2016)
- MacBook (Retina, 12 inches, 2017)
- MacBook Pro (13 inches, 2016, two Thunderbolt 3 ports)
- MacBook Pro (13 inches, 2017, two Thunderbolt 3 ports)
- MacBook Pro (13 inches, 2016, 4 Thunderbolt 3 ports)
- MacBook Pro (13 inches, 2017, 4 Thunderbolt 3 ports)
- MacBook Pro (15 inches, 2016)
- MacBook Pro (15 inches, 2017)
The list now includes some of the newest models, including models imported by Apple in May and July 2019. Apple emphasizes that there is no other Mac model for the Mac that is part of the program.
In short, you may be affected if one or more keys have stopped working on your MacBook 2015 or later, MacBook Pro 2016 or later, or MacBook Air 2018.
How to get an Apple replacement keyboard
If it turns out that your Mac desktop has a similar problem and meets the dates and models shown, Apple suggests you contact the company or that you get a an authorized service provider.
Apple will continue the study of the program to see if your Mac is compatible with an ongoing repair program. The company recommends that you backup before sending your Mac to a professional service.
Some people fix their computer's keyboard problem on behalf of others. If you've already paid for repairs, Apple will get your money back If your device meets the requirements outlined in this repair program.
Specifically, the system includes a four-year MacBook Pro and MacBook after being sold on the first unit. This means that the first 2015 MacBook models will no longer be covered as of 2019.
It's something to take for granted because reports show that repairs to equipment, in some cases, can exceed $ 700 if the warranty expires.
From Apple they also report that sometimes it is possible that by simply applying compressed air to the keyboard to beat the accumulated dust in the filters, the problem can be resolved, thus encouraging the following directions.
Can I replace the keyboard for the new generation?
Apple is saying nothing to this, saying that the third-generation keyboard is exclusive to the 2018 MacBook Pro models, so if your computer belongs to the previous generation, you can't replace it.
What causes the MacBook and MacBook Pro keyboard to fail?
It looks like dust and small particles can shut down the keys when they are introduced under the throttle, causing the buttons to not turn.
The butterfly machine operates in a way that distributes the pressure you use on the key to make the system soft and thin, with minimal movement. The problem arises when the dust accumulates under the system and prevents full movement.
Data loss or SSD drive failure
Apple has also identified a problem related to models that do not affect the Bar. Exactly a 13-inch MacBook Pro. The company confirms that the limited number of drives with an SSD of 128 GB and 256 GB, had a problem that could cause data loss and driver failure. "
These 13-inch MacBook Pro devices went on sale between June 2017 and June 2018. If your computer is among those affected, Apple will solve the problem for free If your MacBook Pro is worth it.
Problems with audio and MacBook Pro speakers
After the introduction of the 2016 MacBook Pro, some forums have revealed the problem of their devices related to strange sounds emitted by their speakers.
Red Reports They also met that the problem occurred at a very low level. It is still unclear whether the outbreak was caused by a motherboard problem or because of audio drivers, on many computers with Boot Camp and Windows.
In any case, you'll know that your device is affected because sounds are especially noticeable when you access Windows using any of the software visualization, such as VMWare, Fusion or similar.
How to fix MacBook Pro audio problem
This problem was solved in many cases by updating the drivers with the update software compatible.
From Apple they encourage you to make sure you have the latest version of your app installed. You can also try using a different visualization app.
We present you in this article excellent virtual machine systems to install Windows on your Mac.
You can also make sure that the headphones you use are connected to the 3.5mm audio jack before using Boot Camp to start Windows. If the problem persists, Apple will take care of your repair.
Problems with motherboard and SSD for your MacBook Pro
Apple has confirmed that the 2017 MacBook Pro without the touch bar can be affected by the issue with the function buttons. Apple has identified specific units of the 2017 MacBook Pro 13 with two Thunderbolt ports, with the need to replace the SSD with its board.
The note confirms that Apple has authorized free repair associated with this problem, even if SSD had run out of warranty.
Having problems with USB C / Thunderbolt ports for MacBook Pro
The fact that the MacBook Pro models have USB C ports and Thunderbolt 3 only, enables us to frequently switch to the use of adapters to connect to any other external hardware.
Some users reported that some USB C adapters not only slowed down their 2016 MacBook Pro (those with no Touch Bar), but also had problems with their computer's Wi-Fi connection. These adapters worked well on other computers.
From Apple they say it only uses adapters either the hubs Its product guarantees good performance, compared to third-party solutions that many users choose to use because it's too cheap.
This way, if your device has problems of this kind, the solution is to check that the same problem occurs with legitimate devices. In this case, Apple will have to take care of the repairs.
Problems with the MacBook Pro screen
The last problems we solved, the most recent of which were known by Apple, as they first appeared earlier this year. It happens that the screen starts to fail within a few months of receiving the computer.
According to affected users, the base of the affected computers are MacBook Pro's professional laptops with a Touch Bar, and a specific MacBook Air. Apple would use a removable, curved wound around the waist that would later break.
So far, there is no official verification system, because Apple has not seen the error, though apparently, each case is read separately. The cost associated with changing the entire screen It carries an estimated price of € 530.
Apple confirms on its website that Apple limited warranty It covers the factory shortcomings of any Mac, as well as the one-year-old installed components from the date of purchase of the equipment. The company does not cover injuries caused by accidents or unauthorized repairs.
You have problems with the 15-inch MacBook Pro battery
The last case that Apple acquired and gave us a worldwide warranty relates to the battery of some of its machines. Throughout the month of June, Apple reported a problem finding with a battery of some 15-inch MacBook Pro models whose units were sold extensively between September 2015 and February 2017.
The company offers users a voluntary collection of affected devices because their batteries can become overloaded and endanger the safety of users.
If you have a 15-inch MacBook Pro model and think you might be affected, you can look at this Apple's website if your device is among those affected by entering the device's serial number.
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