Do your AirPods disconnect from your iPhone when you make calls or when you listen to music Diffusion? It will reassure you to know that you are not the only one who happens to this, since Apple headphones have had connection issues since their launch.
The first issues were reported with iOS 10.1 and later with iOS 11.2.6. They don’t seem to have been completely resolved because after updating the system, with iOS 12.1, these annoying situations keep happening. We will have to wait to see what iOS 13 offers.
Generally speaking, the problems seem more related to the calls than to the music. Either way, in this article we will help you resolve any issues with connecting AirPods.
We’ll also offer solutions to other issues you might encounter with your Apple headphones, whether that’s when you’re using them with an iPhone, Mac, or Apple Watch, and before you have to buy one. New AirPods.
Tip 1. Check the battery of AirPods
As obvious as it may sound, the first thing you should do is check if your AirPods have a battery. To do this, you need to follow the simple steps that we give below.
1. With the AirPods located inside the charging case, open the cover and place it next to your iPhone.
2. A pop-up should appear on your iPhone showing you the amount of battery left in the AirPods and the charging case.
3. You can also check the battery in the ‘Batteries‘on your iPhone, which you can access by swiping from left to right on the home page and dragging scroll until you find this section.
In case you don’t see it, you will have to touch the option ‘Edit‘all the way and add’ Batteries’.
4. With him
Tip 2. Check your Bluetooth status
The second step in trying to fix your AirPods connection issues is to make sure that you have turned on the Bluetooth of the iPhone or any other device that you use the wireless earbuds with.
1. On your iPhone or iPad, open the ‘Control center‘and check that Bluetooth is activated. You will know if the icon with the Bluetooth symbol is blue.
2. You can also go to the ‘Settings‘on your device and see the section called’ Bluetooth ‘. You will need to make sure the switch is green.
In case Bluetooth is turned on, we recommend turning it off and back on to make sure the iPhone or iPad and AirPods know it’s turned on.
1. Go to the ‘Settings‘from your device and press the option’Bluetooth“.
2. On the new screen, turn off Bluetooth by pressing the switch. You will have disabled it when the switch is gray and not green.
3. Wait about 15 seconds and turn it back on by pressing the switch again. This time you will need to make sure it stays green.
After turning off and on Bluetooth, connection with AirPods was lost. In the list of devices, you will see that next to the headset it says “Not connected”. Just tap on them to link them to your iPhone.
Tip 3. Check your device’s audio settings
Another explanation for these connection issues may be that they are not related to your device. AirPods are smart enough to detect when you’re using them and connect automatically, but if not, you’ll need to follow these steps.
If your problems arise while listening to music on your iPhone, tap on the AirPlay icon which you will see under the song you selected. Now choose AirPods option from the menu.
On the other hand, if connection issues arise when talking on the phone with someone, you need to make sure AirPods is selected as the audio option on the corresponding screen for the call.
Tip 4. Restore your AirPods
As we explained in our article on how to restore or reset AirPods, a simple reset can be the solution to any problem with your Apple wireless headphones. Here we summarize how to do it.
1. To disconnect the AirPods, put them in their case, close the cover, and wait for about 15 seconds.
2. Open the cover again and hold down the setup button on the back of the case for a few seconds.
3. Wait for the amber light to blink until it turns white.
4. At this point, your AirPods will have been reset.
5. To reconnect your AirPods to your iPhone, make sure Bluetooth is turned on and place them next to your smartphone. Your phone should recognize them and a pop-up window should open for their configuration.
6. Finally, you need to follow the steps shown on the screen to set up AirPods and pair them with your iPhone.
Tip 5. Clean AirPods
Connection issues could be because your AirPods are somewhat dirty, which means they cannot be paired effectively. Use a soft, dry cloth, like the one you use to clean your glasses.
Tip 6. Use only one AirPod
Some say connection issues tend to occur less often if you only use one headset. You can leave the rest in the box. We also recommend that you change the settings so that only the microphone of the AirPods you are using is used.
1. With the AirPods box open, go to the ‘Settings‘from your iPhone and select the option’Bluetooth“.
2. Tap the circular icon with a ‘I‘next to the option’AirPods‘and select the’ Microphone ‘option from the list.
3. By default, the default option is’Automatic‘, which means the microphones of both AirPods are on. To change it, choose the right AirPod or the left AirPod depending on what you want to use.
Tip 7. Turn off automatic ear detection
There is another feature that you can try turning off to see if your AirPods are performing better. It is known as automatic ear detection and plays or pauses music depending on whether or not they are in contact with the ear.
1. Open the ‘
2. Tap the circular icon with a ‘I‘ beside ‘AirPods‘and turn off the green switch that you will see next to the option’Automatic ear detection“.
Tip 8. Unpair your Apple Watch
If you have an Apple Watch linked to the same iPhone from which you are using the AirPods, we recommend that you unpair the smart watch and see if that fixes the problem. Do the same with any other Bluetooth device paired with your smartphone.
Tip 9. Turn off Wi-Fi on your iPhone
It might not make a whole lot of sense, but the truth is, this trick has worked for some users. Try turning off Wi-Fi on the iPhone you’re having trouble with. Maybe this will stop possible interference, as we will explain in the next section.
Tip 10. Check for interference with Wi-Fi or Bluetooth
Lastly, the problem may be that the device is causing some kind of interference that prevents the sound from working. To prevent this from happening, follow the tips below.
- Move closer to the Bluetooth device to which you have paired the AirPods.
- Stay away from appliances such as microwave ovens, fluorescent lights, cordless video cameras, or cordless phones.
- If possible, change the settings so that your device uses the 5 GHz band and thus frees the 2.5 GHz band for use by Bluetooth.