There may be situations where you have encountered a failure in the operation of the phone. The alarms go off and the first thing that comes to my mind is a visit to technical service. But this is only the last step, and first we find other less aggressive options. General options for all models in the case of Samsung, they are supplemented by sending error reports or remote assistance.
A way to inform, remote assistance add-on, when we observe a failure in what refers to the general operation of the terminal. A process in which we will use the Samsung Members app, which is already preloaded, in which we will perform all the steps.
So you can generate a bug report
With Samsung members, users can request remote expert assistance, submit bug reports. An application that also provides access to the most frequently asked questions on your phone.
In case you need to send error reports, you need to enter “Samsung Members”
Once you look inside we slide up to see more options and we look at the section “Bug reports” inside the box “Post comments …”.
We will see on a screen the most frequent questions related to our model and in the lower area, different aspects of the operation of our mobile. The let’s search and click on the one that interests us
In the new window we have to write the error in detail, but also we have to select how often to repeat the error which can be “once”, “often” and “sometimes”.
In the upper area, a clip indicates that in addition, we can send attachments to give more information. This can be an image, a screenshot, or an audio file. At this point, we can only click send to complete the process and send the error report.