Despite Nintendo’s whispered promises to replace and fix the Switch’s detachable controller stick issues, the battle hasn’t stopped. It is even taking on a new dimension on our continent.
see also: Joy-Con Drift: A collective lawsuit by Qubec against Nintendo
We remember that Consumentenbond, the Dutch consumer protection association, called for collective action last December. Wish fulfilled.
UFC-Que Choisir announced this Wednesday January 27, 2021 that it has joined the European Bureau of Consumer Unions (BEUC).
More than 25,000 testimonials
This malfunction, in which the analog stick of a Joy-Con prints a direction without your touching it, seems to hit more and more players. The French association, which filed a complaint last September, submitted 9,100 deficiencies in France alone. The Belgian, Dutch, Portuguese, Italian, Norwegian, Slovak, Slovenian and Greek colleagues have increased the number of dissatisfied European consumers to more than 25,000 testimonials.
The action taken should make it possible to investigate this recurring error in more detail, always with the aim of leading to binding decisions regarding Nintendo, avoiding errors, informing consumers and repairing them free of charge. The UFC Que Choisir reminds you that you can share your experience at any time this address
Across the Atlantic, whether in the US or more recently among our cousins in Quebec, the matter seems far from being resolved. In England, a player managed to get a refund. It will really, really take more than an apology from Shuntaro Furukawa, CEO of Kyoto Company, to sort this out. The WD-40 for disembarking was fine for two minutes.