Video call does not work
Don't want to talk or chat with Skype? This problem may have different causes, and occurs on average on Windows, macOS, Android, and iOS. In this article, we explained how to solve the most common Skype problems.
In addition to FaceTime and WhatsApp, Skype is one of the most popular video chat programs. However, using Microsoft software is not always successful. Below we summarize the most common Skype problems and their solutions. By clicking the arrow to vote next to each question, you can let us know which errors you encountered.
You are also invited to use the comment feature to let us know about other issues that we have not yet considered. In general, you should always ensure that the latest version of Skype is always installed.
Distorted or unstable call
An ongoing audio or video call is stuck, distorted or crashed.
Your internet connection or the internet connection of a conversation partner is most likely to have problems. You can use our DSL speed test to determine if this is the case. If the results here are far from your intended performance, the slow line may become a bottleneck, affecting Internet calls via Skype. In this case, the network may simply be overloaded. However, sometimes you can use some tricks to improve the performance of slow Internet connections.
Forgot username or password
You ca n’t log in to Skype because you do n’t remember accessing data anymore?
In this case, you should reset the relevant data. Generally, you must be able to access the email address or phone number connected to your Skype account. We explained in the linked article how to use Skype to reset login data accurately.
Camera or microphone is not working
The camera and / or microphone do not work in audio or video calls.
First, you should check whether the correct hardware is selected in the Skype settings. Especially if you use Skype on your computer, it may happen that the wrong component is selected. If in doubt, try some settings here. The free test phone will help you try the appropriate configuration. If this does not help, you should check the system settings of your computer or mobile device. Skype may not have access to the camera or microphone. In a separate note, we explained how to manage permissions on iPhone and iPad or Android.
Can't establish connection
Even if you use the correct access data, you can't log in to your Skype account? Or have you used the Skype application on your device before, but ca n’t send and receive messages? Then there may be problems when establishing a connection with the Skype server.
First of all, you should check whether Skype currently has a broader problem that affects you. You can find it by checking our Skype failure report. If this indicates that there is currently a fault, you have no choice but to wait until the provider resolves the fault before proceeding. If there is no interference with Skype itself, the problem will be yours. In another article, we will introduce you to the cause of the Skype connection problem-and possible solutions.