WhatsApp is the number 1 means of communication for cell phone users. The panic is all the greater if the messenger cannot send messages or the download of an image fails. In this article we show you common WhatsApp problems and suitable solutions.
If the messenger does not work as usual, you should first check two things:
- the status of the WhatsApp server
- your internet connection
So you check the status of the WhatsApp server
WhatsApp used to offer you at least the Android app to check whether there was a problem with the service’s servers. But the option “System status
Our Netzwelt malfunction indicator closes this gap. Here you can see at a glance whether you are the only one having a problem with WhatsApp or whether many other users are also complaining about difficulties with the Messenger.
Exclude internet connection as a source of error
If our malfunction indicator shows the “green light”, the next possible source of error is your cell phone’s internet connection. If you are connected to a WLAN, switch the WLAN off once and check whether the problem persists when using the messenger over the cellular network. You can find out how to solve problems with the cellular network on your cell phone or WiFi in the following articles:
If there is neither a problem with WhatsApp and your mobile phone is correctly connected to the Internet, there are other sources of error that can cause one or the other problem with WhatsApp. We have put together solutions for the most common WhatsApp problems below.
Solutions to the most common WhatsApp problems
WhatsApp offers a backup function that automatically saves your chats every day as well as the pictures and videos shared via Messenger. But sometimes this takes forever or better said: the backup hangs.
WhatsApp no longer shows profile pictures
Profile pictures are no longer displayed in WhatsApp.
Voice messages are not recorded / sent
WhatsApp does not record your voice message or does not send the sound recording.
WhatsApp cannot be updated
You want to update WhatsApp to the latest version in order to be able to use new features, but the Messenger refuses the update?
Videos cannot be played
You have received a funny video, but WhatsApp just doesn’t want to play it?
Images cannot be downloaded
You receive a picture via WhatsApp and want to look at it. But nothing happens after clicking download?
So you fix the error 927
You get the error 927 while downloading WhatsApp? This indicates a problem with the Google Play Store.
Do you get the error 927 while downloading WhatsApp? It doesn’t have to be in our tip “WhatsApp: Fix error 927 “you will find a solution to the problem.
Voice messages: recording always stops
WhatsApp stops recording after a few seconds when composing a voice message.
Fix error 923
The error message 923 on WhatsApp indicates insufficient memory or a defective installation file.
Fix error 491
If you get the error message 491 when downloading WhatsApp, this indicates a problem with the Google Play Store on your device.
No sound for voice messages
You have received a voice message, but no sound can be heard during playback?
If you do not hear any sound during voice messages, this can have several reasons. On igamesnews you can find the most common causes of errors for the WhatsApp problem “No sound for voice messages”.
Error message: memory almost full
This problem is only present on iOS. The error message “Memory almost full” occurs partly for no reason and partly when trying to save data.