After a few days of waiting and after receiving complaints from many players, today Nintendo has finally offered details on how to deal with the error caused by the Nintendo Switch update 12.0.3.
The information has been provided by Nintendo’s support service and relates to the code of error 2123-1502 that appears to many users when the connection with the company’s content distribution servers fails, interrupting or not even starting the download of the software that is trying to download from the eShop.
The shared steps consist of a total of 8 different alternatives to fix it:
- Try to download again:
- Select OK to close the error message.
- A message may appear stating that the download was interrupted due to an error. Choose Continue to try the download again.
- If the same error code reappears, try continuing the download a few more times.
- When the “Downloading data …” message appears, the download should complete normally.
- Restart your Nintendo Switch. To reset the console, press the Power button for three seconds and select Power Options, followed by Shut Down. When the console turns off, press the Power button to turn it on again.
- Clear the cache on Nintendo Switch (you have the steps in Spanish here).
- Test your internet connection to make sure your Nintendo Switch is connected to the internet.
- Create a new internet connection, making sure that you are trying to connect to the correct network and that you are receiving a strong signal from the wireless network.
- Manually configure an alternate DNS. If the DNS you are trying to use does not work, entering an alternative DNS can solve the problem (you have the steps in Spanish here).
- Make sure the MTU configured for the Internet connection is set to the default value (1400) (you have the steps to configure it in Spanish here).
- Connect to the Internet from a different point or location.
Nintendo adds that if none of these ways can fix the problem, it could be a temporary network error. What do you think?