Amazon sales are going from strength to strength due mainly to the situation caused by coronavirus, a fact that could cause sales to grow on the face of important Black Friday, Cyber Monday and Christmas season.
Now, do you know how to behave if an order doesn’t come to your door? Who should you contact to apply?
Next, we’ll tell you how to proceed and who to turn to if you want to solve a problem.
How to check your Amazon order is on track
Before you fear that you may be affected by the loss of the order, it is worth checking that the package is delayed for any reason, but it is on its way.
There can be many reasons why this may be possible, such as a damaged delivery vehicle, weather conditions, or the simple mistake of leaving it in the wrong place or at a door in a public housing area.
To check the order status, you should go to the Amazon website in your browser, log in to your account and click on the ‘Returns and order’ option in the top right corner. Then select ‘Open Orders’.
This will show you pre-executed orders, so if you see that it is the same as the one you are waiting for, click on it to indicate its status and select ‘Tracking Package’.
If you control your Android or iPhone phone, simply open the app, tap on the three lines in the top left corner and check ‘My Order’ to see your purchase history and other incomplete orders.
When you see a concern, click on it and scroll down to ‘View order details’ for more details.
All you have to do when the days go by and the Amazon order does not arrive
Once your order shows up as delivered, it’s time to do some research. An obvious place to start at the delivery address. Under ‘Package tracking’ or ‘View order details’, you should be able to see the address delivered to it.
Amazon hub or mailbox
There are many people who prefer to bring in a mailbox or so-called Amazon Hub Locker, a digital service available at various locations where you can safely collect packages and long hours of delivery.
If so, you should have received an email or notification informing you that the item is ready for download. So, check your inbox or notifications to see if this message has been ignored.
A safe place or neighborhood
In some cases, if you know that you will not be at home when the courier arrives, you may choose to have the package delivered to a neighbor or to the door of the house within the ‘safe delivery’ option you have set orders.
Check both before contacting Amazon as it may be the fastest way to solve a mystery.
Expect system creation
In rare cases, a website or mobile application may report an unplanned delivery. Try to wait at least 24 hours before continuing with the claim, as the system may have improved.
Contacts are not loaded
Amazon has a specific network Phone contacts You can go to them to find carrier details in your area, to call them and check the status of your package.
Make sure you have a delivery guarantee or tracking number associated with your nearest order, as you will need it so that the courier can detect the status of your package.
Finally, you have i Amazon customer service and a chat service so you can present your case and get advice from one of the employees of the technology company.
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