EVGA has a very significant verification policy and is highly appreciated by users. First, many of their products have a long warranty, and can be extended for another year when you register a product on its website as in the case of graphics cards. So, instead of having the two years required by law, you have it 3 years on graphics or motherboards, or up to 10 years in electricity.
They are very confident about the quality of their products when they provide warranty time, but that does not end there because they have a reputation for being extremely compromise when it comes to managing the warranty, they are always looking for user satisfaction. However, if any of their products give you problems, let's look at what you should do to process the warranty.
How to process the warranty with EVGA
First, keep one thing in mind, and that is in Spanish consumer law, first year warranty
Register a product on the website
The first step you must take is to register the product on the manufacturer's website, and in this case you must create an account first. This is a recommended step from the first day, because as it shows in many products, doing so gives the product an extra year of warranty. To do this, access the EVGA website and fill out your form and data (we recommend that it be real data to handle the confirmation, of course).
Once registered, sign in and access the top menu member -> Product Registration or directly from the link.
As you can see, here you will need to find the device's serial number and enter it. Examples of where to find consecutive numbers of different product types on this page, so you don't have to search for where they are or where they fit.
Enter product receipt
This will still have an extra year of product warranty, but it is possible if you want to process a PDF invoice purchase upload confirmation, as this will save you the waiting time and the previous steps when you do. To do this, access the Member -> My Products menu where the registered device will appear.
Here you can see the product and its exact number, as well as the current warranty it has. In the area below, where we have surrounded the confirmation that the invoice has already been uploaded, a button will appear that will allow you to upload a PDF file for this, and request a purchase date and date. At a glance, the device details appear in "Location Purchased" with the store name, and just the date below.
Process the warranty with EVGA
Once you have created an account and the product is registered, EVGA asks that before creating RMA we first talk about a technical service to tell them about our problem and see if it has a solution. To do this, access the technical service website and click on "Submit Ticket" to the selected product.
A form will appear that we need to fill out, which identifies the problem and gives us the opportunity to upload files. Within 48 hours an EVGA sponsor will respond to us and give us details and steps to follow, and it is the one who decides whether or not we should manage the RMA. In the event that this problem has no solution and we have to send the device to process your warranty, you should go into the RMA section of EVGA, where the decline of the registered product starts and begins the process.
From there, all you have to do is fill out the relevant details and prepare a package for them to accompany you. Usually, in 20 days we will have a brand new product left at home.