On Thursday, January 23, Psionix announced that it would support support for MacOS and Linux versions. Rocket League in March. After some frustrated ideas from the Rocket League community, developers introduced a post on a game Subddit, explaining the refund process and providing new details as to why the company decided to pull support for Mac and Linux. Following some debugging issues, Psionix is now offering an accessible way to get Steam refunds:
- To Super Support Website
- Select a purchase
- Select Rocket League (you may need to select "View complete shopping history" to see it)
- Decide if I would like a refund, then I would like to request a refund
- From the drop-down menu for a reason, select my unlisted problem
- In the notes, write "please restore my Mac / Linux version of Rocket League, Psionix will close for support ”
Despite the new process, many commentators were still unable to retrieve their copy, or explain the long battle with Steam to make it happen. In addition to Psionix's advice, some online players say they can only get a refund with a ticket for a refund – instead of a Steam bot.
As for why Psionix is shutting down the macOS and Linux operating system for Rocket League, the studio provided the description:
Rocket League is a changing game, and part of that evolution is keeping our game client up to date with the latest features. As part of this flexibility, we will update our Windows version from 32-bit to 64-bit later this year, as well as updates to DirectX 11 from DirectX 9.
There are many reasons for this change, but the first is that there are new types of content and features we'd like to improve, but we can't support DirectX 9. This means that when we fully release DX11 on Windows, it won't support DX9 as long as it will be compatible with future content.
A representative from Psionix explained that developers would need to invest more in macOS and Linux programs than before to keep those platforms up-to-date. Psionix will also need to invest in constantly supporting two platforms – as new systems can easily be separated from pipelines for installing DirectX 9 on Mac and Linux.
Psionix also said that MacOS and Linux users combined account for 0.3% of the total Rocket LeagueActive player domain. As such, the studio decided that these platforms were not eligible for sponsorship.
For players unable to make their return successfully, Psionix recommends submitting a ticket to Valve. MacOS and Linux players have a passion for gaming Rocket League before it can be online you must have until March 2020 to do so.