What kind of DualShock 4 problems can I not solve?
Although most of the errors that the PlayStation 4 controller may present have a more or less simple solution, there are cases that are not within our reach and of which we will show you some.
If any of the steps below do not solve the problem or the error is related to the Touch Pad, it will be time to call the Technical Service. Unfortunately, if the touchpad doesn't work, this error has no solution. So being able to fix it will depend, above all, on the guarantee of your command.
If for example your case is limited to the grid being broken, one of the most common problems, this can be solved by placing silicone rubbers to cover the sticks. A really simple remedy that will bring your controller to life.
DualShock 4 does not connect to console
If the case occurs in which you fail connect the controller to the console or it does not respondThen you should try some of the following steps.
First try turning off the console and router. Completely disconnecting the plugs. Turn on the console, but not the router. If the remote works, there was some kind of interference. It can be solved by entering the router configuration and changing the channel.
If the problem is not resolved, reset the remote. To do this, look for the reset button, near the L2 trigger. To access it you will have to use a fine object, such as a clip, to be able to press the button for a few seconds.
Now it's time to connect the remote through the USB cable to be able to pair it again. This way, you should be able to fix the problem.
The battery does not charge or is short-lived
There are some possible tests to carry out before having to contact the Technical Service. If the problem of the PS4 controller is that it does not charge, carry out the following checks:
In the event that you have tried to charge the remote with the console turned off, you should know that it has to be in ‘Sleep Mode’ To make it work. In addition to having the powered ports activated. To do this, go to "Settings"> "Power settings"> "Set available functions in Sleep Mode"> Supply power to USB ports "> Activate the" Always "option.
If you're in sleep mode then let's move on to another check. Be sure to use the USB cable that comes with the console itself. Although the cables are the same shape and may appear the same, the reality is that they are not all the same and may not charge the controller well. Or directly not be compatible.
If the cable is not a problem, it is time to connect the remote to the console with the cable and press the PS but ton. Once the battery icon appears, check for changes. All three bars have to appear and disappear until the load is complete. If the icon does not vary, it may be a problem with the battery.
If after these checks it still does not work, then it is time to contact the Technical Service.
The vibration of the remote does not work
If you were playing one of your favorite titles and you feel the vibration is not working as it should, then it is time to check if it has been disconnected for any reason.
Once you are on the PS4 home screen, go to "Settings"> "Devices"> "Controls". Here you will have to make sure if the vibration option is activated. If not, activate it.
If the vibration is active, but still does not work, then you will have to reset the remote. Although, if you have performed these steps and hear clicking or some strange noise, it is time to replace the remote.
Some of the buttons, trigger or stick of the DualShock do not work
Common problems with the remote include a small button failure or a button jam. For this, the possible reasons are:
When you press a button, it may not work properly. The first thing will be to check that the error is not from the game. If the error is due to dirt, you can try using compressed air to remove the dirt.
If you've spilled a sugary liquid, this can spoil the internal mechanisms. To do this, you would have to open the remote and do a mapping of the buttons. Something to do if the button doesn't work or is broken.
Although, if in your case the remote is under warranty, do not open it. To do this, you will have to call the Technical Service.
DualShock 4 speaker does not work
If the speaker doesn't work, go to "Settings"> "Devices and controls". Hover over the "Volume Control" option and move the right stick left or right to make a sound. If the speaker still doesn't work, reset the remote.
Headphones do not sound or sound very low
Yes in your case the problem comes with the helmets, then you will have to carry out a simple check. The first, and most obvious, is to check that the connector is perfectly positioned, listening for a click when connecting.
If this doesn't work, hold the PS button down for 3 seconds. Press "Adjust Devices"> "Headphone Output". Choose the "All audio" option. Enter "Volume Control (Headphones)" and adjust the volume.
The PC does not recognize the PS4 controller
This problem with the remote is common, although it depends on each device. If in your case you have the official bluetooth receiver, you will have to follow the steps outlined in the instructions. If you want to connect it without receiver, with the remote turned off press and hold the PlayStation and Share button at the same time until the light blinks. Then accept it on the computer.
The touch pad does not work
As we indicated above, a bug on the touch pad is something we can't fix. If no game detects the panel, there is no possible solution. If after trying to reset the remote, it still does not work, it is time to call the Technical Service.
Playing with PS VR: The camera does not recognize the movement of the controller
This problem tends to be related to the low light intensity emitted by the gamepad. A problem when the camera detects it correctly. To be able to regulate this you will have to press and hold the PS button on the controller.
Go to "Adjust devices"> "Brightness of the Lightbar of DualShock 4". Here you select the intense brightness mode.
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