It is no longer a secret to anyone that Cyberpunk 2077 had a problematic launch, to this day the real causes of the problematic development of the game are unknown, but the truth is that the PS4 and Xbox One versions were the most affected. Crashes, visual bugs, low resolution, bad framerate, all of this came together on those consoles so the title is unplayable.
The game runs better on Xbox Series X, PS5, and PC, but the situation escalated to the point where CD Projekt Red offered refunds for all digital copies of the game. At first Sony and Microsoft refused, but eventually both will return the money to any user who requests it and in the case of Sony has even removed the game from its store.
GameStop also collaborates
To all these, the same CDPR announced that in the case of physical copies the matter was more complicated since it would depend on each independent seller. Many have assumed that they will not be able to refund the game, but the truth is that at least GameStop will begin to do so starting today.
Multiple GameStop employees have shown me a memo indicating the company is now accepting returns of Cyberpunk 2077, even if it’s been opened.
– Patrick Klepek (@patrickklepek) December 21, 2020
The North American store specializing in video games has distributed a statement among its employees that Kotaku
Our most anticipated release turned out to be a half-baked fiasco, as older-gen PC and console versions vary too much in terms of quality, bugs, performance, and stability. The Polish studio is now in a bad situation and, although it promises to improve the game with patches that will arrive in the coming months, there are many users interested in refunding.