It is surprising that in order to get in touch with the technical service of the most used email client in the world, you had to use your email client to open an incident, but it is something that WhatsApp started to change.
Thanks to the latest beta of WhatsApp, we see that the company has started testing its new tech support chat, a new feature which at the moment will only be available to a small group of users.
Chat with WhatsApp support
Currently, if we go Settings> Help> Contact Us, we can describe our problem, add screenshots, and if in your help center we cannot find the answer to our question, we can send our problem by e-mail, automatically attaching the screenshots. screen and device information in a ZIP.
Now the company is testing its own support chatSomething surprising that it is taking so long to happen, especially when many companies have been using chat in their support centers for years.
The new assistance screen that appears with some users, after describing the problem, we see that the “Follow” button informs that we will be answered by a chat. It will no longer send an email.
According to the first screenshots, WhatsApp will create a group discussion whose name will be the incident number and there will be only two participants: our user and WhatsApp support. This way, you won’t have to modify the app to see if tech support has responded to your email.
In this new chat, WhatsApp reports that will respond to our problem within 48 hours, also recalling the problem we had described. So, over the next few hours and days of this chat, we’ll be in touch with your tech department to resolve the issue. When WhatsApp considers the problem solved, it will leave the conversation..
It’s still unclear when this new support chat will arrive worldwide. At the moment it is only available to certain WhatsApp Beta users, so you will have to wait at least a few weeks.
Via | WABetaInfo